Won Bet Privacy Policy — Your Information Is Safe With Us

1. Introduction

Won Bet is an internationally licensed online gaming platform offering Sports Betting, Live Casino, and e-sports services to users in Bangladesh. Your trust and confidence are our most valuable asset — and that's something Won Bet never loses sight of.

This Privacy Policy ("Policy") explains what information is collected when you use the Won Bet website (wonbet.biz) and mobile app, how that information is used, how long it is retained, and what rights you have.

This policy has been developed in accordance with international data protection laws and GDPR guidelines. Won Bet is fully committed to upholding your privacy and to following this policy at all times.

2. What Information We Collect

Won Bet only collects information that is necessary to provide and improve our services. The data we collect falls into three categories:

A) Information You Provide

B) Automatically Collected Information

• IP address and device information (operating system, browser type)
• Your activity on the platform — pages visited, time spent, and actions taken
• Betting history and transaction records
• Login time and location data (if permission has been granted)

C) Information Received from Third Parties

In certain cases, Won Bet may receive additional information from identity verification providers or payment processors, used solely for fraud prevention and KYC compliance.

3. Purpose of Data Collection

Won Bet uses your information for the following purposes:

• Account Management: Verifying identity and managing registration and login.
• Service Delivery: Processing betting activity, payments, and customer support.
• Ensuring security: Preventing fraud, money laundering, and other illegal activities.
• Legal Obligations: Meeting the requirements of licensing authorities and law enforcement agencies.
• Service Improvement: Analyzing data to continuously improve the platform experience.
• Contact: Sending important updates, security alerts, and promotional offers.

4. Data Sharing Policy

Won Bet does not sell your information. However, data may be shared in the following limited circumstances:

Authorized third parties

• Payment Processors: The necessary information is shared with the payment gateway to process transactions.
• Identity Verification Services: Documents may be shared with a licensed service provider to complete the KYC process.
• Technology Service Providers: Cloud service and security software companies that support platform operations.

Legal Requirements

Won Bet may be required to share data in response to court orders, government directives, or requests from licensing authorities. Even in such cases, Won Bet will always seek to protect your interests.

5. Data Security Practices

Won Bet follows the highest industry standards to protect your information:

• SSL/TLS Encryption: All data on the website and app is protected with 256-bit encryption.
• Firewall Protection: Multiple layers of firewalls are in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Regular Security Audits: Third-party security experts conduct regular audits of Won Bet's systems.
• Restricted access: Your data is accessible only to staff who genuinely need it.
• Data backup: Data is securely backed up to prevent loss in the event of an unexpected incident.

Please be aware that no organization can guarantee 100% security on the internet. Won Bet makes every effort to provide the highest level of protection, and in the event of any unauthorized access, we will notify you promptly.

6. Cookies & Tracking Technologies

Won Bet uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookies Used by Won Bet

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of Won Bet.

7. Data Retention Period

Won Bet retains your information only for as long as necessary:

• Active Account Data: Retained for as long as your account remains active.
• Transaction Records: Generally retained for 5–7 years due to legal obligations.
• KYC Documents: Even after account closure, data may be retained for up to 5 years in accordance with regulatory requirements.
• Marketing information: If you opt out, your data will be deleted immediately.
• Support conversations: Retained for 2 years after the issue is resolved.

Once the applicable retention period expires, Won Bet securely deletes or anonymizes your data.

8. Your Rights

As a Won Bet member, you have the following rights:

To exercise any of these rights support@wonbet.bizto email us. Won Bet will respond within 30 business days.

9. Minor Protection

Won Bet takes strict measures to prevent anyone under 18 from using the platform. We never knowingly collect or store data from minors.

• Age is verified at the time of registration.
• Additional documentation may be requested in cases where suspicious activity is detected.
• If identified as a minor, the account is immediately closed and all associated data is deleted.

If your child has accidentally accessed Won Bet, please contact us at support@wonbet.biz.

10. Third-Party Links

The Won Bet platform may occasionally reference third-party services (such as payment gateways). These external services operate under their own privacy policies and are not under Won Bet's control.

Won Bet is not responsible for how these third-party services use your information. We recommend reviewing their privacy policies before using any third-party service.

11. International Data Transfers

Won Bet is an international platform, and your data may be stored on servers outside Bangladesh. However, Won Bet ensures that:

• Countries to which data is transferred comply with applicable data protection laws.
• The same security standards are maintained for all international transfers.
• Your rights are protected through contractual safeguards.

12. Changes to the Privacy Policy

Won Bet may update this Privacy Policy at any time. In the event of significant changes, we will:

• Post a notice on the website.
• We will notify you at your registered email address.
• We will update the "Last Updated" date at the top of the page.

Continuing to use Won Bet after any changes are made will be considered your acceptance of the updated policy. We recommend checking this page regularly to stay informed.

13. Contact

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to Won Bet's data protection team:

• Email: support@wonbet.biz
• Subject: Write "Privacy Request" in the subject line
• Response time: Typically within 30 business days